Please call or visit the spa in advance to make reservations for treatments. At the time of your reservation please have a credit card or gift certificate available. Friday, Saturday and Sunday are the busiest days and are typically booked in advance, but please feel free to call us on short notice as we may have had cancellations. Treatments included with a hotel package will need to be booked at the same time as your hotel reservations.
To enjoy your experience to the fullest, we recommend you arrive at least 15 minutes prior to your scheduled appointment time.Arriving 30 minutes prior will allow you to check in, fill our your itake form, change into your spa attire and enjoy the eucalyptus steam room. Please understand that your treatment will end on-time so the next guest will not be inconvenienced. Late guests will receive the time remaining of their treatment. The normal fee will remain unchanged.
Please note that we do require 24 hours notice for appointment cancellations, and 48 hours for packages. Any appointments cancelled over the time requirements or those who do not show will be charged $40. If however you can reschedule your appointment within 10 days of the original, we will waive the cancellation fee. .
Dress comfortably. Robes, towels, sandals, lockers, and shower and steam room facilities are available. Therapists are trained to drape you appropriately for privacy during your treatments. Please refrain from wearing jewelry during your appointment.
Certain treatments should not be performed on those with severe medical conditions or those who are pregnant. Please notify the staff when you are making an appointment of any health issues that may be of concern. Some conditions may require a doctor’s approval.
Prenatal Massage. Clients receiving a massage need to be at least 12 weeks along or have consent from a physician.
To maintain a peaceful and relaxing atmosphere, we ask that cellular phones and pagers be turned off and left in your locker.
Complimentary snacks, tea and lemon water are available in the Sanctuary. Spa meals and beverages are also available for purchase.
For the safety of your children, The Apothecary Spa does not allow any children under the age of 16 in the spa unless they are receiving services with an adult.
Generally, a 15 to 20% gratuity is appropriate and subject to your discretion. We reserve the right to refuse service or discontinue service to anyone demonstrating behavior that is perceived as inappropriate by any member of the staff.
Your feedback is essential in providing you with the best service possible. We encourage you to communicate with the staff regarding your comfort and experience.